FAQ
Where do you deliver?
We deliver islandwide.
How long will my order take?
Our processing times for your order could generally vary between 3-5 days. Because we bake your items fresh upon order.
** For urgent delivery, we highly suggest self arrangement of delivery or self collection.
Returns & Exchange
Since your product is a custom made food product, we can not accept returns, refunds, exchanges or cancellations. All sales are final upon payment.
Can I send it as a gift?
Of course! We can also deliver directly to your gift recipients too with a customised message you wish to add!
How do I place a large or custom order?
We encourage you to contact us AT LEAST 2 WEEKS in advance if you’re looking to place a large order or inquiring about a custom order. We cannot accept last minute custom orders as it takes time to plan and make them. Use our Contact Page to send us details of your event. You can also send us an email at hello@cookieture.com. We usually get back to you within several hours of when you sent the request.
What if I have questions after I receive my product?
If you have a question, we are here to help. Email us at: hello@cookieture.com or call us at 91380680 for the fastest response
I don't know how to bake, will I be able to use your kits without too much difficulty?
Certainly. Our Cookie Decorating KIT's are designed to be super easy. They are ready-to-use right out of the box and come with easy to follow instruction manual.
​
What ages do you recommend your kits for?
Our kits are developed for children as well as for adults. And they can be a great DIY gift for your loved ones.
Are your baking kits suited for groups?
Yes, absolutely! They are great for children and adults. Our KIT’s provide a great activity which boost the imagination, develops motor skills, promotes social skills and provides lots of fun along with great sense of achievement. Reach us today to learn how we can best provide a great outing for your group.
When should I place my order?
It is best to place your order early. You can always leave us a note when ordering for a requested receive by time. Our processing times generally vary between 3-5 days, (Peak holidays times may be longer).
Can you come to an event to set up the KIT’s for a group and guide them?
Absolutely! We can bring your order to the venue that the event will take place and set up all the kits for your guests and guide them if they need any help. Please contact us for details.